FREE Delivery to Cape Peninsula, Southern Suburbs, CBD, Atlantic Seaboard
All Good Firewood guarantees that delivered firewood is properly seasoned and suitable for burning at the time of delivery.
Returns are only accepted if the wood exceeds 25% moisture content when tested correctly.
A return or replacement will only be approved if:
All Good Firewood reserves the right to conduct an independent moisture test before approving any return.
Returns will not be granted for:
Once delivery is completed, responsibility transfers to the customer.
Customers must:
Wet wood caused by incorrect storage is not eligible for return.
All deliveries must be inspected within 24 hours.
Failure to report issues within this period constitutes acceptance of goods.
Delivery is considered complete once:
Requests for relocation or restacking after delivery are not grounds for return.
If a valid claim is approved, All Good Firewood may:
Refunds are not guaranteed and remain at company discretion.
All Good Firewood reserves the right to refuse future service where return policies are repeatedly misused.
FREE Delivery to Cape Peninsula, Southern Suburbs, CBD, Atlantic Seaboard