ALL GOOD FIREWOOD — RETURNS & QUALITY POLICY

1. Quality Guarantee

All Good Firewood guarantees that delivered firewood is properly seasoned and suitable for burning at the time of delivery.

Returns are only accepted if the wood exceeds 25% moisture content when tested correctly.

2. Valid Return Conditions

A return or replacement will only be approved if:

• Moisture content exceeds 25%
• Wood is tested using a calibrated moisture meter
• Test is performed on a freshly split internal face of the log
• Customer notifies All Good Firewood within 24 hours of delivery
• Wood has not been burned, altered, or moved from delivery condition

All Good Firewood reserves the right to conduct an independent moisture test before approving any return.

3. Returns Not Accepted For

Returns will not be granted for:

• Incorrect wood selection by customer (Blue Gum vs Black Wattle etc.)
• Personal preference or burning expectations
• Smoke caused by poor airflow or fireplace setup
• Improper storage after delivery
• Wood exposed to rain, sprinklers, or ground moisture
• Partial usage of the load
• Delays in use after delivery
• Natural variations in size, shape, bark, or colour
• Difficulty lighting fires due to user technique

4. Storage Responsibility

Once delivery is completed, responsibility transfers to the customer.

Customers must:

• Store wood off the ground
• Keep wood covered but ventilated
• Protect from rain and moisture

Wet wood caused by incorrect storage is not eligible for return.

5. Inspection Period

All deliveries must be inspected within 24 hours.

Failure to report issues within this period constitutes acceptance of goods.

6. Delivery Confirmation

Delivery is considered complete once:

• Wood is offloaded at agreed location, and
• Delivery photo or driver confirmation is recorded.

Requests for relocation or restacking after delivery are not grounds for return.

7. Replacement Procedure

If a valid claim is approved, All Good Firewood may:

• Replace affected wood, or
• Provide partial credit at management discretion.

Refunds are not guaranteed and remain at company discretion.

8. Abuse of Policy

All Good Firewood reserves the right to refuse future service where return policies are repeatedly misused.